Yahoo Wallet

In 2006 PayPal was added as a payment option on Yahoo Wallet, Yahoo's payment service that allows users to make payments across Yahoo properties including Yahoo Shops, Flickr, Yahoo Mail Premium, Yahoo Website Services, and many more. The integration was very successful in terms of user satisfaction, increased traffic, decreased drop off in payment flows, and lower transaction fees. I aided the User Experience Lead, Chris Brown, in this phase by designing flows, wireframing pages, and creating prototypes for testing.

In Phase 2 of the project Yahoo wanted to explore further integrating PayPal into their Wallet product, including allowing PayPal to control the entire experience. In this project, a combined team from PayPal and Yahoo was tasked to build and test three prototypes with varying level of integration. In addition to my role as the User Interface Designer in the first phase, I was also the User Experince Lead and was responsible with more planning and strategy of the design process.

Process

Scoping the Project

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Understanding the users, use context, and business needs

Creating Conceptual Models

Development of requirements, flows, interaction details

Creating wireframes and prototypes

Iterative design and usability testing

Adding visual design and real-world content

Solution

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Final Designs

User Benefits

Success

Extras

Insights / Futher Thoughts / Lessons Learned

Tools and Applications Used

Links to Blog posts, videos, screencasts, reviews, etc

Additional Photo Gallery

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Update

Project at a Glance...

Overview: Designed three new conceptual designs for Yahoo Wallet. High Fidelity prototypes were created and tested on 20 users.

Client/Employer: Yahoo & PayPal

Goals: Explore how well PayPal could be integrated in the Yahoo Wallet while preserving both the user experience and brand message of each company.

Type: Web

Design Team: Brian Dils, Tim Holl, Daniel Frysinger

Completion Date: March 2007

Project Duration: 6 months

Skills Applied: Interaction Design, Information Architecture Development, Prototyping , Design Specification

Screenshots

Design Documents

Wise Words

"No man becomes rich unless he enriches others."

- Andrew Carnegie

briandils

user experience design + strategy